Return & Refund Policy

Returns

All returns must be postmarked within 8 Days of the purchase date. All returned items must be in NEW and UNUSED condition. MC LAB holds the rights whether to accept or reject any returns.

 

Return Process

To return an item, please email our customer service at sales.mclab@gmail.com, or Whatsapp at 012-2285162. Kindly place the item securely in its original packaging and return back to the address as stated in the Email or Whatsapp.

Please take note that customers will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to return the goods.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email or Whatsapp when your return has been processed.

 

Exceptions

For defective or damaged products, please contact us at our customer service (012-2285162) and attach the photo of the damage product to arrange a refund or exchange.

 

Questions

If you have any question concerning our return policy, please contact us at sales.mclab@gmail.com, or Whatsapp us at (012-2285162)